Q: How does the rental process work?
1. The Consultation - Discussion of needs and application process
2. The Tour - Exploring potential homes
3. The Application - Complete online
4. Submit Documents - Provide all necessary documentation
5. Payments and Leasing - Finalize lease terms and payments
6. Move-In Day - Welcome to your new home!
APPLICATION & QUALIFICATION
Q: How do I apply?
A: Complete the application at https://rfpcrental.managebuilding.com/Resident/rental-application/
Q: What documents are required to qualify?
Required documents include:
1. Government-issued ID for all residents over 18
2. Social Security verification
3. Employment/Income proof 3 recent pay stubs, W-2/tax return, 1099, Award Letter)
4. Most recent bank statement
5. Credit check (soft pull from TransUnion)
6. Background check
7. Rental reference form
INCOME REQUIREMENTS
Q: What are the income requirements?
We require:
A: • Gross monthly income of 3x the monthly rent
• Minimum 6 weeks at current job or 3 recent pay stubs
• Combined income from all leaseholders accepted
Q: What if I don't meet standard income requirements?
A: We offer two alternatives:
1. Co-signer Option: • Minimum 640 credit score • 4x monthly rent income requirement • Not a resident of property
2. 6-Month Prepayment Option: • Full payment of 6 months' rent in advance • Standard application/background check still required • Must provide proof of funds
CREDIT & BACKGROUND
Q: What do you look for on credit and applications?
A: We review everything with a minimum average credit score of 580.
Automatic rejection items include: • Utility collections • Unpaid rent collections • Charged-off bank accounts • Evictions • Recent foreclosures (less than 7 years) • Bankruptcy • Repossessions
Q: Does the credit pull affect my credit score?
A: No, it's a "soft" pull through TransUnion.
MOVE-IN COSTS & FEES
Q: What are the move-in costs?
A: Move-in costs include: • 1 month damage deposit • Prorated 1st month's rent (terms apply) • Administrative fee • Applicable pet fees
Q: What is the administrative fee?
A: One-time fee covering lease processing, home preparation, maintenance call center, and move-in support.
LEASE TERMS & MODIFICATIONS
Q: Do you offer short-term leases?
A: Yes, with additional fees. Options from 6 months to 2 years available.
Q: How do I modify the lease (add/remove tenants)?
A: To add: Complete new application with applicable fees To remove: Mutual agreement required, fees apply, remaining residents must qualify
Q: How do I break my lease early?
A: Submit 30-day written notice, pay lease break fee plus cleaning/damages.
PAYMENTS & INSURANCE
Q: How do I pay rent?
A: Payment options: • Mail check/money order to: 1703 Jefferson St, Bluefield WV 24701 • Online resident portal (ACH/credit card) • CashApp and Venmo *Cash not accepted
Q: Is renter's insurance required?
A: Yes, proof of coverage required at move-in (effective 10-16-2022)
MAINTENANCE & POLICIES
Q: How do I request maintenance?
A: Call 1-833-325-2533, ext 2 for maintenance center Or submit through resident portal
Q: Do you accept HUD or Section 8?
A: No, We are currently unable to accept housing assistance programs.
Q: What's your pet policy?
A: See complete policy at: https://rfpcrental.com/pet-policy
OCCUPANCY DEFINITIONS
Q: Who is considered an occupant vs. leaseholder?
A: • Leaseholders: Adults legally responsible for lease • Occupants: All residents including adult occupants require background checks
SECURITY DEPOSITS AND FEES
Q: What is the Security Deposit?
A: The security deposit is a sum of money held in escrow to cover potential damages, unpaid rent, or other fees as per the lease contract.
Q: What is the Administrative Fee?
A: The administrative fee is a one-time, non-refundable charge that covers lease processing, home preparation, maintenance, call center services, move-in support, and office support. Once paid, the administrative fee is non-refundable for any reason.
Q: What Does the Security Deposit Cover?
A: The security deposit primarily covers damages to the dwelling. It may also be applied to any outstanding balances such as unpaid rent or other charges as outlined in the lease agreement.
Q: What are the Conditions for Refunds?
A: Refunds for the security deposit are issued within 45 to 60 days after moving out, provided the obligations of the lease agreement have been met.
Q: Is a Notice Required Before Moving Out?
A: Yes, a minimum 30-day written notice is required to move out. This notice can be submitted via email or through the online Resident Center.
Q: What Happens If I Cancel Within 10 Days of Securing a Dwelling?
A: If you cancel within 10 days, you forfeit the administrative fee and 50% of the security deposit. No refunds are permitted after the 10-day period.
Q: Where is My Deposit Held?
A: All deposits are held in escrow, ensuring they are managed according to legal and financial regulations.
Q: How Should I Handle Disputes Over Deductions?
A: If you disagree with any deductions from your deposit, please contact our office for assistance in resolving the issue.
Q: What are the Procedures for Moving Out?
A: Adhere to the lease agreement and return property in same or better condition minus ordinary wear and tear for a deposit refund. Clean out all furniture, trash, clean appliances, carpets, etc.
Q: Why is Providing a Forwarding Address Important?
A: A forwarding address is necessary to process your refund. Without it, any remaining funds will be absorbed 60 days after your move-out date.
Q: Can the Deposit Cover More Than Just Damages?
A: Yes, the deposit may also be used to cover other lease violations, such as unpaid rent or additional fees per the lease agreement.