Q: How does the rental process work?
1. The Consultation - Discussion of needs and application process
2. The Tour - Exploring potential homes
3. The Application - Complete online
4. Submit Documents - Provide all necessary documentation
5. Payments and Leasing - Finalize lease terms and payments
6. Move-In Day - Welcome to your new home!
APPLICATION & QUALIFICATION
Q: How do I apply?
A: Complete the application at https://rfpcrental.managebuilding.com/Resident/rental-application/
Q: What documents are required to qualify?
Required documents include:
1. Government-issued ID for all residents over 18
2. Social Security verification
3. Employment/Income proof 3 recent pay stubs, W-2/tax return, 1099, Award Letter)
4. Most recent bank statement
5. Credit check (soft pull from TransUnion)
6. Background check
7. Rental reference form
INCOME REQUIREMENTS
Q: What are the income requirements?
We require:
A: • Gross monthly income of 3x the monthly rent
• Minimum 6 weeks at current job or 3 recent pay stubs
• Combined income from all leaseholders accepted
Q: What if I don't meet standard income requirements?
A: We offer two alternatives:
1. Co-signer Option: • Minimum 640 credit score • 4x monthly rent income requirement • Not a resident of property
2. 6-Month Prepayment Option: • Full payment of 6 months' rent in advance • Standard application/background check still required • Must provide proof of funds
CREDIT & BACKGROUND
Q: What do you look for on credit and applications?
A: We review everything with a minimum average credit score of 580.
Automatic rejection items include: • Utility collections • Unpaid rent collections • Charged-off bank accounts • Evictions • Recent foreclosures (less than 7 years) • Bankruptcy • Repossessions
Q: Does the credit pull affect my credit score?
A: No, it's a "soft" pull through TransUnion.
MOVE-IN COSTS & FEES
Q: What are the move-in costs?
A: Move-in costs include: • 1 month damage deposit • Prorated 1st month's rent (terms apply) • Administrative fee • Applicable pet fees
Q: What is the administrative fee?
A: One-time fee covering lease processing, home preparation, maintenance call center, and move-in support.
LEASE TERMS & MODIFICATIONS
Q: Do you offer short-term leases?
A: Yes, with additional fees. Options from 6 months to 2 years available.
Q: How do I modify the lease (add/remove tenants)?
A: To add: Complete new application with applicable fees To remove: Mutual agreement required, fees apply, remaining residents must qualify
Q: How do I break my lease early?
A: Submit 30-day written notice, pay lease break fee plus cleaning/damages.
PAYMENTS & INSURANCE
Q: How do I pay rent?
A: Payment options: • Mail check/money order to: 1703 Jefferson St, Bluefield WV 24701 • Online resident portal (ACH/credit card) • CashApp and Venmo *Cash not accepted
Q: Is renter's insurance required?
A: Yes, proof of coverage required at move-in (effective 10-16-2022)
MAINTENANCE & POLICIES
Q: How do I request maintenance?
A: Call 1-833-325-2533, ext 2 for maintenance center Or submit through resident portal
Q: Do you accept HUD or Section 8?
A: No, currently unable to accept housing assistance programs.
Q: What's your pet policy?
A: See complete policy at: https://rfpcrental.com/pet-policy
OCCUPANCY DEFINITIONS
Q: Who is considered an occupant vs. leaseholder?
A: • Leaseholders: Adults legally responsible for lease • Occupants: All residents including minors • Additional adult occupants require background checks
